How Tos

How to Manage Challenging Clients? Start With These 5 Tips

Ah, clients. Seems there’s always one or two who are, to put it politely, completely bonkers. Recently, when I polled my planner colleagues, virtually all agreed that one of the biggest challenges we all sometimes face isn’t the event at all, it’s

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Team-Building by Jeep Tour: 6 Practical Considerations

Understandably, Jeep tours are a popular option for planners looking to give their meeting attendees and incentive program participants a taste of the local environment as well as simply a morning, afternoon, or even all-day spent off the hotel

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Holiday Party Tips

With the holidays just a couple short weeks away, parties will soon be in full swing at many offices.  While they are often a little more relaxed than other office events, parties still require sufficient coordination for success.  Attention to

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Managing Last-Minute Participant Cancellations

No matter how carefully meeting and event planners prepare for meetings, conferences, and events, last-minute cancellations are often unavoidable. They happen for a number of reasons: accidents, illness, flight delays resulting in missed flight

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How to Ensure a Successful Holiday Event

A holiday event is a very important moment for any company and, often, are occasions to celebrate your organization, your colleagues, and the achievements of your team over the past year. These events also help set the tone for the coming year and,

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When Hotels Change Operators: A San Francisco Story

Planners find themselves facing a thorny issue when they’ve got an RFP out to a hotel for an upcoming group event, they’re in active negotiation with the hotel or even have a signed contract on that piece of business, and the hotel suddenly changes

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Hold the Line: 4 Billing Snafus and How to Avoid Them

When it comes to producing meetings and events, the old adage is true: it’s always something! As in no matter how perfect the planning and execution, there’s always some wildcard that pops up to remind one there’s always more to learn – and lessons

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Table Manners 101

Those new to the meeting and convention profession are soon confronted with one of its most perplexing dilemmas. The good news is, you will soon experience fine dining beyond your wildest dreams. The bad news? Your ability to master the basics

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Feng Shui for Better Event Flow

Want to become a better meeting planner? I have four friends I'd like you to meet: Phoenix, Tiger, Dragon and Turtle. They're the four companion/energy guides that can help even the undercaffeinated more effectively navigate this physical realm

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5 Considerations for Group Activities

I’ve been on both sides of the group activity fence, both as an organizer and as a guest. Along the way, I’ve had my share of wonderful experiences, plus a few I’d rather not repeat. I am, however, grateful for the less-than-stellar ones as they’ve

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Outdoor Meetings: Some Practical Considerations

Outdoor meetings are the perfect opportunity to take participants out of their routine, stimulate brainstorming and foster out-of-the-box thinking. But planning outdoor meetings is not exactly the same as planning outdoor events.While some of the

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Dissension in the Ranks: 7 Tips for Peaceful Resolution

You feel it in the pit of your stomach the moment you enter the room. Something's not right. The calm and tranquility that prevailed just hours before have suddenly hardened into a palpable sense of discord and frustration, leaving your

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The Next Best Thing to Being There: 5 Tips for Site Visit Workarounds

You’ve done your research. You’ve narrowed down the possible locations—using EliteMeetings.com’s handy search engine of course—and now it’s time to take the final, in-depth look at your top two or three venues. Though nothing beats a real, live site

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5 Tips to Better Tweeting

I tweet, therefore I am. While one might nitpick over the existential certainty of that statement, the fact remains that Twitter has become one of this young century's most exciting new channels for human expression, with 288 million monthly users

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7 Ways to Keep Travel Expenses in Check

Planners travel. A lot. To keep clients (and the accounting department) happy, one planner must-do is to keep travel costs under control no matter how large or small the budget. Here are a few thoughts to help keep travel expenses in line without

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10 Helpful Hints for Your Hospitality Desk

Hospitality desks can add tremendous value for corporate event and meeting attendees. A hospitality desk can be: a place for guests to receive a welcome drink, moist towel, welcome amenities, and information packages upon arrival a central

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CSR That Saves Lives

Corporate Social Responsibility (CSR) is increasingly important in today’s environment. Planners, as well as destinations and venues, see the benefit. Tammi Runzler, Vice-President of Sales and Corporate Social Responsibility, Clean the World,

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Team Building Hits a High Note

Continuing the theme of Corporate Social Responsibility (CSR) at the Elite Meeting Alliance gathering in Las Vegas, an incredible team-building activity produced by Hello! Las Vegas DMC was not only fun, but served a great cause. Before the EMA,

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Events for the Senses

Each year meeting planners and destination management companies around the world are challenged to impress an increasingly savvy clientele. In the age of information, your guests’ minds are constantly stimulated, but what about their physical senses?

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4 Must-See TED Talks for Planners

You might have missed this year's TED conference at the Vancouver Convention Centre—more than 90 speakers over five days ending March 20. That's where some of the world's most engaged and engaging minds meet to present their thoughts on how to make

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